24/7 Institutional Support

Connect With Our Partnership Team

Multiple institutional contact channels for banks, BC Network Managers, and technical integrators. Secure communication for partnership inquiries, integration planning, and ongoing support.

Encrypted Communication
48-Hour Response Time
Dedicated Account Managers

Multi-Channel Contact System

Structured communication channels designed for different stakeholder needs and organizational levels

Strategic

Partnership Inquiries

For banks and financial institutions exploring Aadhaar banking infrastructure partnerships

partnerships@digiseva.in
Monday - Friday, 9:00 AM - 6:00 PM IST
Within 24 hours
Technical

Technical Integration Support

API documentation, integration planning, and technical consultation for implementation teams

tech.support@digiseva.in
24/7 Technical Helpdesk
Within 4 hours
Operations

BC Network Manager Support

Regional coordination, network expansion planning, and operational support for BC managers

bcnetwork@digiseva.in
Monday - Saturday, 8:00 AM - 8:00 PM IST
Within 12 hours
Compliance

Compliance & Regulatory

RBI compliance queries, NPCI certifications, and regulatory framework discussions

compliance@digiseva.in
Monday - Friday, 10:00 AM - 5:00 PM IST
Within 48 hours
Support

Customer Success Team

Ongoing support for existing partners, account management, and relationship building

success@digiseva.in
Monday - Friday, 9:00 AM - 7:00 PM IST
Within 8 hours
Emergency

Emergency Hotline

Critical system issues, security incidents, and urgent operational support

+91-1800-XXX-XXXX (Toll-Free)
24/7 Emergency Response
Immediate

Our Office Locations

Strategic presence across India to support institutional partnerships and regional operations

Headquarters

DIGISEVA Corporate Headquarters

Tech Tower, 4th Floor, Salt Lake Sector V

Kolkata, West Bengal - 700091

+91-33-XXXX-XXXX
hq@digiseva.in
Monday - Friday: 9:00 AM - 6:00 PM IST
Regional Office

North India Operations Center

Business Hub, Plot 45, Cyber City

Gurugram, Haryana - 122002

+91-124-XXXX-XXXX
north@digiseva.in
Monday - Saturday: 9:00 AM - 7:00 PM IST
Regional Office

South India Operations Center

Innovation Park, 3rd Floor, Electronic City

Bangalore, Karnataka - 560100

+91-80-XXXX-XXXX
south@digiseva.in
Monday - Saturday: 9:00 AM - 7:00 PM IST

Expanding Nationwide

New regional offices opening in Mumbai, Chennai, and Hyderabad in 2026

15+ States Coverage